to money transfers

Sending money with Western Union is easy.

There are various ways in which you can send money and different options in order to better suit your needs.
Please note that you must be at least 18 years old to send or receive money with Western Union.

Online from the e- paylink.com or mobile app

To send your first money transfer with Western Union, create an account on e-paylink.com or on the mobile app.

  1. Sign up or log in
  2. Select Send Money
  3. Select the destination and enter the amount and currency
  4. Choose how you want the receiver to get the money. You can choose:
  • Cash
  • Direct to Bank Account

Note: Service availability may vary depending on the country of receipt.

  1. Choose the way you want to pay:
  • Credit or debit card
  • Bank Transfer
  1. Review the summary and submit your transfer.

After your first money transfer, it is easier to send money again.
Log in to your profile and select your recipient. If you send money to the same person, you can select it again from the frequent recipients in your profile.
You can add or delete a recipient from your profile at any time.
You can also resend the same money transfer to that recipient.

Send money from a PayLink – WesternUnion service point

If you prefer to send money in person, visit a service point of Western Union – PayLink network to send money in cash.

Send money by phone

You can send money via phone by calling at 800 100 2020 (free from landline) or (+30) 210 900 5000.

Note: The transfer fee will vary depending on your preferences.

To get to the nearest service point in your Western Union – PayLink , you can visit e – paylink.com and click on the button Points of Service at the top of the page.

You can also find our network service points using the mobile app by tapping the More menu and then Find Locations .

Money transfer rates vary according to :

  1. Your transferhistory
  2. Your location
  3. The location of your receiver
  4. The payment method you choose

If you send your money via e-paylink.com or through the mobile app :

To find out about the cost, you can choose to send money to calculate it directly.

If you send your money by phone :

To calculate the amount you can send via phone you can call at 800 100 2020 (toll free from a landline) or (+30) 210 900 5000.

You can find the rates and exchange rates * of your money transfer online , by clicking on the price calculation.

Note: If you use a credit card to send money online, card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

*When choosing a money transfer service, carefully compare both transfer fees and exchange rates.  Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

  1. You can send money quickly using the service ( money in minutes ) * through e-paylink.com or the mobile app.

Sign in to e-paylink.com, choose to send money and select the way of receiving the money in a few minutes at the Western Union – PayLink Network Service Point and then choose to pay by credit / debit card * or PayByBank payment method (automated bank transfer)

  1. At the Western Union PayLink Service Point

Visit service point of Western Union – PayLink network and pay with cash. Make sure you choose the transfer service Money in Minutes *

  1. Money Transfer by Phone – You can send money by calling to 800 100 2020 (free of charge ) or (+30) 210 900 5000 and use bank transfer  to pay your remmitance.

In order to send money with Western Union, you may need to complete some information about yourself and the recipient of the money, depending on the shipping and receiving methods you choose.

If you already have a profile on e-paylink.com, you will need to save this information to this profile. If not, please keep this information readily available when sending money online or visiting a service point.

Notes

You must be at least 18 years old with a valid ID * government issued to send or receive money with Western Union. So depending on your choice, we need the following information :

Online on e – paylink.com or the mobile app

  1. Your details for e-paylink login.com
  2. Your credit / debit card **
  3. The name of the receiver, as displayed on the official identity document issued by the Government where she/he resides.
  4. The receiver’s country and in some cases their full address.
  5. In specific cases, additional information about the recipient may be required.

Send money by phone

  1. Your ID *
  2. The name of the receiver, as displayed on the official identity card issued by the state.
  3. The country of the receiver and in some cases the full address.
  4. In specific cases, additional information about the recipient may be required.

Send money to a bank account

  1. The name of the receiver, as displayed on the official identity card issued by the state.
  2. The country of the recipient and in some cases its full address
  3. The receiver’s phone number
  4. The receiver’s International Bank Account Number (IBAN) and the receiving bank’s Banking ID (BIC or equivalent receiving country)

* You may be required to provide a country-issued ID, depending on the service, the amount of transfer and the destination of the money transfer. Secondary identity may also be required for certain transactions (eg residence status document or country of birth information).

** Card issuer cash deposit and related interest charges may apply. Use a debit card to avoid these charges.

This depends on the money transfer you choose and the country of destination.
You must be at least 18 years old to send or receive money with Western Union.

Cash pick up from a Western Union – PayLink service point

Your recipient will need:

  1. Money Transfer Control Number (MTCN),
  2. The full name of the sender,
  3. The sender’s country, state, city or province may be requested
  4. The Expected Amount
  5. The official identity of the receiver*

Note : In some host countries, a security question may be required

Receiving money in a bank account

The money is sent directly to the receiver’s bank account and the recipient must comply with the requirements and policies of the bank to which the money is sent in order to receive it.

* The recipient may be required to provide identity information depending on the service, shipping amount and destination of the money transfer.

Online from the e-paylink.com or mobile app

You can pay for your transfer using a credit or debit card * or via automated bank transfer PayByBank.

At the Western Union – PayLink Network 

Visit a Western Union – PayLink service point to send money by paying in cash.

Money transfer by phone

You can send money by calling 800 100 2020 (free of charge ) or (+30) 210 900 5000 and use your bank account to pay.

Note: If you use a credit card to send money online or by telephone, Card issuer may charge in advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

Online from the e-paylink.com or mobile app

You can use 3D secure Visa ®, MasterCard ® and Maestro ® * debit/credit card for your transactions.

Note: If you use a credit card to send money *card issuer may charge advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

 

If the option Bank Account Delivery is enabled as a service in the country where you want to send your money, you can send money directly to the receiver’s bank account.

Online from the e-paylink.com or mobile app

When sending money, select Bank Account in the receipt method.

At the Western Union Network – PayLink service point

When sending money from a service point PayLink – Western Union , choose to send money to Account Payment Network as a money delivery option.

Note: This option is not available by phone money transfer.

You will need all or some of the following :

1.Name of bank
2.Account number or International number of bank account s (IBAN)
3.International Bank Identifier Code (BIC) code or the Indian financial system (IFSC)

Our online services are always available at e-paylink.com or through our Western Union – PayLink mobile app. 

Opening hours on public holidays may vary depending on the location of the service point of Western Union – PayLink and can be confirmed by communicating directly to each service point. Phone numbers of service points can be found on the page “Points of Service”.

Download the Western Union – PayLink app.

You can then send money using a credit / debit card * or bank deposit.

Note: If you use a credit card to send money online or by telephone, *card issuer may charge advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

You can also access the e-paylink.com from any browser on your mobile device.

Yes. Choose Automated Bank Deposit ( PayByBank ) as your payment method.

Online from the e-paylink.com or mobile app

Yes 😊 You have to create your account. To create an account you will need:

  1. Your full name as it appears on your ID
  2. Your email
  3. The number of your mobile phone
  4. Your billing address

Note: After successful registration, you can manage your account via the e-paylink.com or through the mobile app .

In the store

No. 😊 registration is not required

Money transfer by phone

No. 😊 registration is not required

Note: You must be at least 18 years old to send or receive money with Western Union

No 😊  You can send money by phone by calling 800 100 2020 (free of charge from landline ) or at (+30) 210 900 5000 from mobile.

Note : You must be at least 18 years old to send or receive money with Western Union

I need with money transfer

To get to the nearest service point in your Western Union – PayLink , you can visit e-paylink.com and click on the button locations at the top of the page.

You can also find our network service points using the mobile app by tapping the locations on the footer menu.

Depending on the payment and pay out option that you have chosen, the money can be received within minutes * or within a few working days.

Delivery time frames depend on the type of service:

  • The Money in minutes’ service for pick up from a Western Union – PayLink service point is completed within minutes*.
  • The next day pickup service from a Western Union – PayLink service point is available the next day*.
  • Direct bank deposit usually takes 2 to 3 business days, but can vary by country.

To see if there is a transfer of money for pick up, click Track Transfer.

Note: You must be at least 18 years old to send or receive money with Western Union.

* The date the money will be available for pickup is indicated on the receipt for transfers over 13 euros. The service and the availability of money depend on a number of factors, such as the chosen service, the choice of late delivery, the specific conditions applicable to each service, the amount sent, the country of destination, the availability of currencies, the regulatory issues, the hours location and time zone differences (collectively, “Restrictions”).

Certain countries may require your receiver to complete a one-time registration in order to pick up the money transfer. Registration procedures vary by country.

Learn more about the needs for single sign-ups here.

You may want to send this information to your receiver via email in advance to ensure they receive the registration instructions.

Note: The above information may change. Before making any money transfers to the above countries please contact Customer Service at 800 100 2020 (free of charge) or at (+30) 210 900.

Changing the receiver to your transfer money is not recommended as there may be delays.

It is important to enter the receiver’s name exactly as it appears in the official identification document. However, minor changes to the receiver’s name may be accepted.

Online from e-paylink.com or mobile app

  • Sign in to your account
  • In the recent money transfer activity. Click Show details. If you’re on a mobile device, tap the money transfer you want to process.
  • If your money transfer is eligible for a name change, there will be an “Edit Receiver’s Name” option.
  • Follow the instructions to make permissible changes to your money transfer name.
  • Contact Customer Service at 800 100 2020 (free of charge) or at (+30) 210 900 5000 if you find that the name change option is not available.

At Western Union – PayLink service point

To edit the name on the money transfer you started, visit the same Western Union – PayLink service point where you made your transfer or contact Customer Service at 800 100 2020 (free of charge) or (+30) 210 900 5000 to inform you of the process of modifying the receiver’s name.

Please note that you will be required to provide your official identification document and the money transfer form you already have to make the changes you want.

Note: The recipient’s name cannot be changed when transfering directly to a bank account. Contact customer service at 800 100 2020 (free of charge) or on (+30) 210 900 5000 to inform you of the procedure that needs to be taken in case of an error.

 

It is important to enter the receiver’s name exactly as it appears in the official identification document. However, minor changes to the receiver’s name may be accepted.

Online from e-paylink.com or mobile app

  1. Log in to your account
  2. The recent money transfer activity. Click Show details. If you’re on a mobile device, tap the money transfer you want to process.
  3. If your money transfer is eligible for a name change, there will be a “Edit Receivers Name” option.
  4. Follow the instructions to make permissible changes to your money transfer name.
  5. Contact Customer Service at 800 100 2020 (free of charge) or at (+30) 210 900 5000 if you find that the name change option is not available.

At the Western Union – PayLink service point

To edit the name on the money transfer you started, visit the same Western Union – PayLink service point where you made the transfer or contact Customer Service at 800 100 2020 (free of charge) or (+30) 210 900 5000 to inform you of the process of modifying the recipient’s name.

Please note that you will be required to provide your official identification document and the money transfer form you already have to make the changes you want.

Note: The recipient’s name cannot be changed when transfering directly to a bank account. Contact customer service at 800 100 2020 (free of charge) or on (+30) 210 900 5000 to inform you of the procedure that needs to be taken in case of an error.

 

Depending on the service you choose, your money transfer may be put on hold based on specific transfer conditions, such as:

  1. the amount sent
  2. the destination
  3. any pending payment authorizations and
  4. regulatory and identifying requirements.

If we require additional information, we will contact you by phone or email.

Click here to track your transfer.

Western Union is required to comply with regulatory standards and internal policies. If these are not adhered to, the money transfer may be rejected.

Occasionally, money transfers may be rejected. This is due to a number of reasons, such as the fact that Western Union was not able to confirm your identity.

To get a copy of your money transfer receipt:

  1. Go to the contact section and select to us send email .
  2. Explain that you need the Receipt of Money Transfer in your message.

To request a copy of your receipt by phone, call Customer Service at 800 100 2020 (free of from landline ) or (+30) 210 900 5000.

You can cancel a money transfer if it has not been received or completed.

Online from the e- paylink.com or mobile app

  1. Sign in to your account
  2. In the recent money transfer activity. Click Show details . If you’re on a mobile device, tap the money transfer you want to proceed.
  3. If your transfer is eligible for an online cancellation, there will be a ” Cancel the transfer ” enabled.
  4. Follow the instructions to cancel your money transfer*

At the Western Union Network PayPal – PayLink

To cancel your transfer please visit the same service point of Western Union – Paylink where you initiated your transfer.

Via phone

Contact Customer Service at 800 100 2020 (free from landine) or at (+30) 210 900 5000

Note that you will be asked to provide your ID to make the changes you want.

* The refund (cash and / or fees) depends on the service selected and the reason for the cancellation. If you have questions about the amount to be refunded, please contact Customer Service at 800 100 2020 (free from landline ) or on (+30) 210 900 5000.

Refunds are provided to the initial payment method. If the initial payment is made by debit / credit card, it may take up to 7 business days for your bank to refund your money.

Did you find the information you read useful?

The Receiver may get cash at any Western Union point of service within the country indicated by the sender.

Some countries may require you to provide a specific city / province in order to receive the money r (i.e. USA and MEXICO).

Find here a service point.

Note: You must be at least 18 years old to send or receive money with Western Union.

You need to complete the verification process if you want to send money online . If you choose not to complete the verification process, you can send cash to a Western Union – PayLink service point.

Online from the e-paylink.com or mobile app

MTCN is available on the confirmation of your money transfer that you receive by email when you complete the money transfer. You can also log in to your profile on e-paylink.com and view your money transfer history and find your related Money Transfer Control Number ( MTCN )

If you started the transfer to a Western Union – PayLink service point

Re-visit the Western Union – PayLink point of service where the money transfer was initiated to receive a receipt renewal with MTCN.

Money transfer by phone

Contact Customer Service at 800 100 2020 (free from landline ) or at (+30) 210 900 5000

All financial institutions, including PayLink , are required to collect additional identity information to get to know their customers even further. When we know better who sends money to whom, we can better protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

You may be asked for additional authentication when sending money online.

Changing the country to transfer money is not recommended as there may be delays.

It is important to enter the receiver’s name exactly as it appears in the official identification document.

Online from e-paylink.com or mobile app

  •  Sign in to your account
  • In the recent money transfer activity. Click Show details. If you’re on a mobile device, tap the money transfer you want to process.
  • If your money transfer is eligible for country change, there will be an option there
  • Follow the instructions to make permissible changes to your money transfer name.
  • Contact Customer Service at 800 100 2020 (free of charge) or at (+30) 210 900 5000 if you find that the name change option is not available.

At the Western Union Network PayPal – PayLink

To edit the destination country on the money transfer you started, visit the same Western Union – PayLink where you made your transfer or contact Customer Service at 800 100 2020 (free of charge) or (+30) 210 900 5000 to inform you of the process of modifying the recipient’s name.

Please note that you will be required to provide your official identification document and the money transfer form you already have to make the changes you want.

Note: Changes cannot be made when you transfer directly to a bank account. Contact customer service at 800 100 2020 (free of charge) or on (+30) 210 900 5000 to inform you of the procedure that needs to be taken in case of an error.

When you start a money transfer to e-paylink.com or in the mobile app, you will receive an one time password during a one-time verification process.

This helps us to confirm your identity and helps protect you from fraud.

PayLink services

Pay the bills related to your insurance, energy, telecommunications, tax obligations and more with Bill Payment Service of PayLink .

You can pay your bills at a Western Union – PayLink service point. 

Find here in detail which bills you are able to pay.

 

This may vary depending on the account of the organization to which you are making a payment.

For more information, contact the customer service department of the organization for which you are paying the bill.

By paying your bill to the Western Union – PayLink network , you receive the receipt as confirmation of payment.

For more information, contact the customer service department of the organization for which you are paying the bill.

Any change, refund or cancellation must be approved by the organization where the money is sent and it is based on their own policies and schedules. PayLink cannot guarantee a refund after the payment is made.

Let our representative at Western Union – PayLink know that you are interested in paying your bill.

You will need to bring with you:

  1. the bill you want to pay
  2. the amount of cash to pay it

You can pay off all Private and Public Domain accounts easily and quickly. You can find the organizations in detail here.

Find here  the nearest service point PayLink with enabled payment of bills.

To be able to handle the bill payment service the charge per bill payment ranges from €1 to €1.5

The payment method PayByBank is the online payment which generates a unique payment code. This code can be registered in the web banking or mobile banking of the customer’s wish bank.

To use your PayByBank payment method you need to select it in the checkout of the eshop you use for your shopping.

Furthermore, PayByBank can interface with Enterprise Resource Planning ERP systems to automate accounting entries.

You can find out more about PayByBank here.

 

from fraud

PayLink or Western Union will never send you an email asking for login information, passwords or credit card numbers.

If you are concerned about an email you receive from Western Union PayLink , call Fraud Line on 00800 3315 3135 or call Customer Service at 800 100 2020 (free from landline) or at (+30) 210 900 5000 from your mobile.

If you think you have been the victim of fraud and would like to file an incident, click here.

Visit Fraud Awareness Section for more information and to protect yourself from fraud.

Visit the Fraud Awareness section for more information, find out and protect yourself from fraud.

 

Visit the Fraud Awareness section for more information, find out and protect yourself from fraud.

If you believe you are a victim of fraud, call the fraud hotline on 00800 3315 3135 or call customer service at 800 100 2020 (free from landline) or (+30) 210 900 5000 from your mobile.
If you feel you have been the victim of fraud and would like to file an incident , click here.

Visit Fraud Awareness section for more information on how to protect yourself from fraud.

Solving

How to register

To register online , you can visit e-paylink.com or the mobile app .

At e-paylink.com :

  1. Select “Register”.
  2. Enter the required information and continue. We will send a verification message to the email address you provided.
  3. Confirm your email address as soon as possible, the code to your email will only be valid for a few minutes. Then follow the instructions to return to the e-paylink.com
  4. Log in to your new profile.

In the mobile app :

  1. Select “Register”.
  2. Enter the required information and continue.
  3. Check your email and enter the code you received to complete the registration. The verification code is valid for up to few minutes.
  4. Log in to your new profile.

How to connect

If you need access to your account, follow these steps either on e-paylink.com or f the mobile app:

  1. Select Login.
  2. Enter the email and password you registered with.
  3. Select “Continue” or “Login” to continue.

If you have forgotten your password, you can choose to reset your password.

How to update your email in your account?

You can update the email address in your profile by going to e-paylink.com and following these steps:

  1. Log in to your account.
  2. At the mobile app select settings from the menu options at footer menu.
  3. Enter the new email address and select “Save” to confirm the changes.
  4. Confirm your email address as soon as possible.
  5. Select “Continue” to complete the update.

Once you have successfully changed your email, you will use it to log in to your e – paylink account.

How to update your address and phone number

You can update your address and phone number by following these steps:

At e – paylink . com :

  1. Sign in to your account.
  2. Select settings from the menu options.
  3. Enter the new address or phone number.
  4. Select “Save” to confirm the changes.

In the mobile app :

  1. Login through the application.
  2. Select your account from the menu section.
  3. Select your phone number or address and enter the new address.
  4. Select “Update” to save the changes.

 How to change your password

At e – paylink . com :

  1. Log in to your profile.
  2. Select settings from the menu section.
  3. Go to the “Password” option.
  4. Enter the new password and select “Save”.

How to delete your profile

We’re sorry you decided to leave! 😥

Please keep in mind that with this step you will lose all stored information as well as the full history transactions.

To delete your profile, contact Customer Service or send an email from the email address associated with the Western Union PayLink account .

When sending the related email please include:

  • Your name as it appears on your account.
  • Your registered phone number.
  • The reason you want to delete your profile

We can contact you by phone or email for additional information if needed in order to complete your request.

At e – paylink . com or mobile application :

To add a recipient :

  1. Log in to your account.
  2. Start your new money transfer
  3. Proceed with the money transfer to save your recipient

Note: You must be at least 18 years old to send or receive money with Western Union.

Yes, you can access the last 90 days of your money transfer history.

At e – paylink . com or mobile application :

Log in to your profile.

There it appears your money transfer records as ‘ history ‘

Note: If you require a cash transfer history more than 90 days ago, please contact Customer Service at 800 100 2020 (free from landline ) or (+30) 210 900 5000 from mobile.

You recommend you to:

  1. Visit e-paylink.com.
  2. Enter a username and password.
  3. You will be taken to the verification process.
  4. Select the option to resend you the verification email.
  5. Check your email and follow the instructions.

Note: Your profile must be verified before sending your money.

If you do not remember the email you entered, please contact Customer Service at 800 100 2020 (free from landline ) or at (+30) 210 900 5000 from mobile.

 

To reset your password on e-paylink.com or in the mobile app

  1. Go to the Login page and select “Forgot Password”.
  2. Enter the email address for your account to send you a password reset email.
  3. Check your email containing the instructions.

Note: If you cannot see the email, be sure to check your junk folder.

  1. Follow the instructions in the email to reset your password.

Use the new password the next time you sign in to e-paylink.com or in the mobile application.

Did you find the information you read useful?

If your profile is locked due to multiple login attempts call Customer Service at 800 100 2020 (free from landline ) or (+30) 210 900 5000 from mobile to help you.

If you face an error while using e-paylink.com or our mobile app, please write down the error code and if possible and take a screenshot (printscreen) of the error experienced.

You can then send the information to Customer Service via email

Please also include:

  1. If you are a registered user, your name as it appears on your profile
  2. If you are not a registered user, your full name as it appears in your official ID your government-issued ID
  3. Your email address
  4. Your phone number
  5. The error code and / or screenshot
  6. A brief description of the problem

Visit our Terms and Conditions section to learn how PayLink manages your personal information.

Request

You can cancel a money transfer if it has not been received or paid.

Online from the e- paylink.com or mobile app

  1. Sign in to your profile
  2. In the recent money transfer activity. Click Show details . If you’re on a mobile device, tap the money transfer you want to process.
  3. If your transfer is eligible for an online cancellation, there will be a ” Cancel the transfer ” option.
  4. Follow the instructions to cancel your money transfer.*

At the Western Union Network – PayLink service point

To cancel your transfer please visit the same location of Western Union – Paylink service points where you initiated your transfer.

Via phone

Contact Customer Service at 800 100 2020 (free from landline) or at (+30) 210 900 5000 from mobile.

Note that you will be asked to provide your ID to make the changes you want.

* The refund (cash and / or fees) depends on the service selected and the reason for the cancellation. If you have questions about the amount to be refunded, please contact Customer Service at 800 100 2020 (free from landline ) or on (+30) 210 900 5000. Refunds are provided with the original payment method. If the initial payment is made by debit / credit card, it may take up to 7 business days for your bank to refund.

The amount refunded (including fees) depends on the service selected and the reason for the cancellation.

If you have questions about the amount to be refunded, please contact Customer Service at 800 100 2020 (free from landline ) or on (+30) 210 900 5000 from mobile.

Refunds are provided at the initial payment method. If the initial payment is made by debit / credit card, it may take up to 7 business days for your bank to refund.

Any change, refund or cancellation must be approved by the organization where the money is sent and it is based on their own policies and schedules. PayLink can not guarantee a refund after payment is made.

for payments

Through the e-paylink.com or the mobile app

Sign in to e-paylink.com, choose to send money and choose to pay by credit / debit card * or PayByBank payment method (automated bank transfer).

At a Western Union – PayLink service point.

Visit a Western Union – PayLink service point and pay in cash.

Money transfer over the phone

You can send money by calling 800 100 2020 (free from landline ) or (+30) 210 900 5000 and bank account to complete your money transfer.

Pay the bills related to your insurance, energy, telecommunications, tax obligations and more with Bill Payment Servie of PayLink.

You can pay your bills in a network point of service Western Union – PayLink on cash .

Find here your nearest service point.
Learn more about the types of bills you can pay.